Designing
human-centred
experiences

• Leading UX Research and Design of My Hub External portal interface.
• Enhancing features and brainstorming on innovation.
• Delivering system diagram, wireframe, experience user map and user flow.
• Presenting result to stakeholders, facilitating workshop and gathering feedback.
• UI integration of the external employee portal using CSS, HTML 5 and java script library.

• Conducting UX Analysis and Design of the mobile app's features.
• Liaising with product owner and Stakeholders.
• Redesign of the entire mobile app interface.

• UX Analysis and Design of the internal self-service Login assistance panel.
• Feature enhancement and product design.
• UX Redesign and UI implementation of its new UCD interface.

• Features analysis and research for "My Tech" key component of the Internal portal
• UX ideation, Personas Workshop, User flows, and click-through wireframe to support My tech project

• UX research to determine the optimal integration of the AI search chat format into My Hub traditional Azure keyword search.
• Establish the conversational flow to enhance My Hub GPT users prompt assistance.
• Facilitating brainstorming sessions to determine the best approach for having both search engines and AI chat format sharing the same page or text field without competing.
• UX analysis with features research around users AI chat and search history.
• UX design with experience user map, user flow, wireframes and click-through prototype.
• Presenting result to stakeholders, gather feedback and organize incremental changes.

• Features research on Pepper to determine its possibility and its technical limits.
• UX Ideation around chat GPT integration into Pepper.
• UX analysis for Voice-to-text and text-to-speech features.
• Overseeing GPT integration and Voice control development.
• Presenting Albot the AI robot at UBS London Tech Conference.

• Ideation on new cyber securing training.
• Research on the possibility of connecting VR goggles to Pepper our humanoid robot.
• Modelling 3D elements of UBS Virtual branch.

• Research and ideation of interactive 3D AR financial chart and graph.
• Build, gather, and collect all UBS 3D location assets.
• Convert, optimize and prepare UBS 3D assets buildings for HoloLens libraries.

• Reviewing and analysing the assessment report flow for the “CPA” project.
• Animating workshop with BA and product owner to highlighted potential issues
• Creating experience story maps, journey maps and user flows.
• Conducting brainstorming sessions.
• Designing wire frames.
• Building a mid-fidelity prototype.

• User's research and analysis for their “Global listening” project.
• Brainstorming, ideation session, defining and establishing best possible solution
• Building experience user maps, system diagram, empathy map and user flows,
• Creating wireframes and presenting solutions.
• Building a mid-fidelity click-through prototype.
• Conducting usability tests.

• Users and features research for the Enterprise Knowledge project.
• Producing system diagram, experience user map and user flow.
• Building Entity relationship model and diagram for relational database.
• Creating static and click through low fidelity wireframes.
• Building high fidelity prototype of the knowledge base hub.
• Designing “Enterprise Knowledge” hub UI.
• Research and expose the finding to key managers.
• Liaising with Stakeholders, and Developers weekly to report on progress.
• Present, explain, discuss, and adjust all deliverables throughout the process.

• Analysing and outlining, clients and partners user’s experience reports.
• Research and optimisation plan of BioVolume application.
• Advocate Ideation workshop, with other team members.
• Producing user flows, experience maps, wireframes and prototypes.
• Reporting, showcasing and debating UX solutions with stakeholders.
• Implementation and monitoring of the technical standards and design system.
• Designing and implementation of BioVolume online design system.

• Producing flows, wireframes and prototypes for BoilerJuice new product.
• Working on the UX and UI of BoilerJuice current website.
• Research and optimisation of BoilerJuice website payment process.
• Setting up all AB tests trough Convert.com and Google Optimize.
• Analysing, summarising and presenting results to stakeholders.
• Implementation of tests founding into functional user centric design.
• Enhancements the strategies to increase customer conversion rates.

• Developing new human centric designs and concepts of I-Grasp application.
• Communicate through mock-ups and wireframes with product owners and stakeholders.
• Liaising with the product architect to insures scalability of the I-Grasp new UX features.
• Manage UX/UI design workflow sent to developer's team thought Jira tracking software.
• I-GRasp Clients analysis that helped the business to plane its strategy and prioritised the development of I-Grasp new features.
• Collaborate effectively with products managers, Strategic alliances directors to reshape, develop and delivered Lumesse Marketplace platform.

• Research and competitor analysis work.
• Ideation and UX research to improvement MySurvey ‘s new feature.
• Producing all UX deliverables including journey maps, mind map, user flows, personas.
• Responsible of UI/UX design and development for MySurvey new portal.
• Responsible for templating, optimising and coordinating the implementation of all survey emails invites across their global organisation.
• CRM process implementation and documentation.
• Producing all wireframes and building all click-through prototypes of the MySurvey website pages.
• Research and competitor analysis work.

• Responsible for UI/UX design and CSS3/HTML5 of Vivastreet product, homepages, PPC and Marketing pages.
• Responsible for UI/UX esign and development all mobile homepages web application, websites and native IOS, Android assets.
• Visual concepts, Wireframes and detailed mock-ups with clickable prototypes
• Responsible of AB testing with Google experiment MVC AB testing implementation.
• FAQ integration and the templating of third-party FAQ CMS solution (eptica.com)
• Coordinated and sourced marketing identity materials for social media needs.